Betable believes that gambling should be a fun and entertaining experience so we are committed to providing a safe gaming environment for all players. We provide the following services to help maintain a responsible and fun gaming experience:
Control how much you spend on gambling with daily, weekly, and monthly deposit limits.
Help budget your time and gambling by taking a short break from 24 hours up to 6 weeks.
Self-exclusion tool that allows you to permanently block yourself from our casinos for periods ranging from six months to indefinitely.
Session limits allow you to keep track of the amount of time you spend playing.
If you are concerned about the effects of gambling on your life, or the life of someone you know, Betable recommends using the GamCare self-assessment tool. Within the tool, you can use this list of questions to give you some guidance on your gambling.
Here are some useful links to organizations that provide information, advice and assistance on problem gambling:
Filtering Software can help prevent your children accessing gambling websites. Here are some filtering programs that can help achieve that.
You should treat your password and Account details as confidential at all times and you must not disclose them to anyone else. If you become aware, or suspect, that anyone else has access to your password and/or your Account details you should inform us immediately.
We provide financial limits so you can control how much you play on a daily, weekly and monthly basis. Simply set a limit and choose a timeframe when you first deposit, or at any time after that by accessing the Play Safe section of your Betable wallet. Our system will track how much you deposit on a daily, weekly and monthly basis and will not allow you to deposit more than you have budgeted for.
If you reduce your deposit limit, it will take effect instantly. Requests to increase your deposit limit will take effect after 24 hours and only once you have reconfirmed that you are happy to increase your limit upon your next deposit.
We encourage all players to take occasional breaks, especially if you need to budget your time and gambling. The Cool Down tool allows you to take a short break by selecting a period from 24 hours up to 6 weeks.
During this time you will not be able to gamble on any Betable-powered games and will not receive marketing messages. At the end of your break we will automatically restore your Betable account and you will be able to return and play as normal. Please note that once scheduled, the Cool Down is effective immediately and irreversible.
If a player feels that financial limits are not sufficient to control their gambling, we also allow players to voluntarily exclude themselves completely from Betable and all Betable-powered games, for periods ranging from six months to indefinitely. Please note that once scheduled, the exclusion is effective immediately and irreversible.
During the exclusion period, you cannot gamble on Betable or any Betable-powered games, and we will do our best to stop sending marketing communication to you. Your account will be closed and any remaining funds will be returned to you per our User Agreement. Furthermore, we encourage players who feel that they cannot control their gambling to utilize filtering software which will block access to gambling websites, some examples of which are listed above.
If you wish to self - exclude from the site, you can do so by clicking on the SELF-EXCLUSION heading at the top of this page, alternatively you can contact email@example.com and our friendly customer support team will do this for you. Please remember to state how long you would like the exclusion to be applied for.
If you wish to reactivate your account once the exclusion period has expired, we require that you contact firstname.lastname@example.org to receive further instructions.
If you are considering self-exclusion, you may wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
We assist players with the means to keep track of time spent gambling. Players may choose to be informed of the length of their sessions at regular intervals for Betable-powered games. These intervals range from every ten minutes to every six hours. After such time, players will see a pop-up informing them of their session time. They may then choose to end their session or continue playing, receiving another reminder at the next interval.
Underage gambling is an offence and Betable takes its responsibility to help prevent underage gambling very seriously. All players must affirm that they are at least 18 years old before they are allowed to place bets on the website. If you know of anyone under the age of 18 using Betable products, you should inform customer support immediately by emailing email@example.com.
If you have a complaint in relation to Betable activities licensed by the Gambling Commission, and we are unable to resolve any disputes between us, you may refer the dispute to a recognized professional independent dispute resolution service.
If you have a complaint in relation to Betable activities licensed by the UKGC, you may refer the dispute to the UKGC (Victoria Square House, Victoria Square, Birmingham, B2 4BP) by email to firstname.lastname@example.org or by telephone at +44 121 230 6666. For more information on how the UKGC deals with the complaints it receives, see here.